Returns & Exchanges
Returns & Exchanges
We take pride in the quality of every piece we craft. If something isn't right, we're here to make it right.
⚔️ Standard Items
We accept returns and exchanges on standard (non-custom) items within 14 days of delivery, provided the item is:
- Unused and in original condition
- Free from damage, odors, or alterations
- Returned in its original packaging
To initiate a return or exchange, please contact us at support@larptrove.com with your order number and reason for return.
🛡️ Custom Commissions
All custom commission orders are final sale. Because each piece is handcrafted to your specifications, we are unable to accept returns or exchanges on bespoke items.
However, if your commission arrives damaged or significantly differs from the agreed design, please contact us within 7 days of delivery and we will work with you to find a resolution.
📦 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method — LarpTrove is not responsible for lost return packages.
💰 Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days.
📬 Contact Us
Questions about your order? Reach us at support@larptrove.com — we typically respond within 1–2 business days.