Frequently Asked Questions (FAQ)
1. Shipping & Delivery
Q: Where do you ship to?
We ship worldwide! Whether you are preparing for a local gathering, a grand festival, or a global event, we deliver directly to your doorstep.
Q: How long will it take to receive my order?
Processing Time: Orders are typically processed within 1–3 business days. Custom or made-to-order items may require 5–7 business days before dispatch.
Standard Shipping: Est. 7–12 business days depending on your location.
Express Shipping: Est. 3–5 business days.
Tracking numbers are provided via email as soon as your order ships.
Q: Will I have to pay customs duties or import taxes?
International shipments may be subject to customs duties, tariffs, or VAT depending on your country's regulations. These fees are determined by your local customs office and are the responsibility of the customer.
2. Sizing, Garment Care & Included Accessories
Q: How do I choose the correct size?
Please refer to the Size Chart located on each product page. Since historical and fantasy garments often fit differently than modern casual wear, we strongly recommend measuring your bust, waist, and hips before placing an order. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Q: Are petticoats, underskirts, or accessories included with the dresses?
Product listings include only the items explicitly stated in the product description. Inner skirts, petticoats, corsets, and props shown in photos for styling purposes are sold separately unless specified as a set (e.g., "2-Piece Set").
Q: How should I wash and care for my garments?
Due to delicate fabrics, intricate embroidery, and metal hardware, we recommend hand washing in cold water with mild detergent or professional dry cleaning. Air dry only—do not tumble dry or use harsh bleach.
3. Returns & Exchanges
Q: What is your return policy?
We accept returns on unworn, unwashed items in their original condition with all tags intact within 14 days of delivery.
Q: How do I initiate a return or exchange?
To start a return, please contact our support team at support@larptrove.com with your order number and the reason for the return. Our team will guide you through the process.
Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
4. Orders & Payment
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely processed and encrypted.
Q: Can I change or cancel my order after it has been placed?
If you need to modify or cancel an order, please email us within 12 hours of placing it. Once an order enters the fulfillment process or has shipped, we are unable to alter or cancel it.